Change management - Role
Business change manager
The person responsible for helping people and working practices adapt successfully to a change
What's it for?
Helps people prepare for a change so new ways of working are actually adopted.
For example…
Before a new expenses system goes live, the business change manager arranges hands-on support, updates the policy and finds people in each department who can help colleagues adapt
A business change manager prepares training and manager briefings so staff know how their jobs will change when a new CRM launches
Think of it like…
Helping a household move into a new kitchen: the fit-out is one job; teaching everyone where the pans now live is another