Customer management - Product
Dynamics 365 Customer Service
Microsoft customer-service software for managing support cases, channels and service interactions
What's it for?
Helps customer-service teams keep support cases, conversations and customer history organised.
For example…
A contact-centre agent uses Dynamics 365 Customer Service to open a customer's case, see previous interactions and record the resolution.
Support managers use Dynamics 365 Customer Service to route cases by priority and track whether response targets are being met