Customer management - Product
Dynamics 365 Sales
Microsoft CRM software for managing leads, opportunities, accounts and sales activity
What's it for?
Helps sales teams manage customers, potential deals and follow-up activity.
For example…
A salesperson uses Dynamics 365 Sales to record a new lead, convert it into an opportunity and track the expected deal value
A sales manager opens Dynamics 365 Sales to review pipeline by stage and see which opportunities have gone quiet
Often confused with…
- Dynamics 365 Customer ServiceMicrosoft customer-service software for managing support cases, channels and service interactions
- SalesforceA platform for managing customers, sales and service, with tools for building business applications
- HubSpotA platform for managing marketing, sales and customer-service activity in one place